- Why am I unable to receive my Fax document?
- What is the content of the F2E email?
- Why am I unable to open my TIF fax attachment or I can・t read my TIF fax attachment properly?
- I can receive the TIF attachment in the email, but why am I unable to click and open it?
- Why are my faxes black when I print them?
- Can I retrieve my incoming fax history?
- I already have a fax number; can I use my own fax number for ZONE-F2E service?
- My fax is upside down. What can I do?
Why am I unable to receive my Fax document?
1. Verify your email address. Login www.zone1511.com and check your ZONE-F2E email address.
2. Check the storage capacity of your email account. In general One page of fax document is approximately 50-90 kilobyte in size. Besides graphic pages and multiple pages fax document have larger file size.
3. Check your email server connection speed. When your email server is relatively slow in connection speed, it takes much longer time for our system to contact with your email address. Some web-based email services are relatively slow for incoming mail. In this case, you need to wait a little bit longer to get your fax document.
4. Your email should be able to accept file attachment. Some web-based email services and email servers would block all file attachment. As a result, there would be no file attachment to go with your email message. We suggest you not using those email service which block file attachment.
What is the content of the F2E email?
When you receive a fax, you will get an email with the subject, ：Fax message from ．Sender Fax ID・ (Caller number)； and the sender name is ：ZONE-F2E；. In addition, you will get your fax document in a TIF file attached (fax_1.tif) in your email.
Why am I unable to open my TIF fax attachment or I can・t read my TIF fax attachment properly?
By default, you can view a TIF file by using ．Imaging for Windows・ in Windows OS. This software is bundled with Windows 98 and Windows 2000. For Windows XP, a TIF file could be viewed by an application called ．Windows Picture and Fax Viewer・
If you have any problem opening a TIF attachment, it is likely due to the installation of new graphic viewers in your system, e.g. QuickTime, Photoshop and the likes. You may experience difficulties in viewing TIF document. Some graphic viewers, QuickTime, do not support multiple pages TIF file. Please avoid using this kind of application to open the TIF.
We highly recommend users to make use of the default TIF viewer, i.e. Images for Windows or Picture and Fax viewer to open TIF attachments.
The following steps guide you to associate the TIF file with your ．Images for Windows・.
- Save the TIF attachment to your desktop by right-clicking it and selecting Save As.
- Highlight the TIF attachment on your desktop.
- Hold down the SHIFT key, right-click the attachment and select Open With.
- With Windows 2000 and Windows XP operating systems, right-click on the attachment, and click Choose Program.
- A list of
applications that are available in your system will appear. Scroll down
the list until you find one of the followings:
Wangimg (for Windows NT), Kodakimg (for Windows 98), Imaging (for Windows 2000), Windows Picture and Fax Viewer (for Windows XP) - Highlight the application that is applicable to your operating system and check the option box of "always use this program to open this type of file".
- Select OK.
I can receive the TIF attachment in the email, but why am I unable to click and open it?
This is the security feature of OUTLOOK Express 6 and OUTLOOK 2002. To disable this feature, you can:
- Open Outlook Express 6
- Select ：Tools；, and then click ：Option；
- Select the Security Tap
- Un-tick the option, ：Do not allow attachments to be saved or opened that could potentially be a virus.
- Finally,
click OK
Why are my faxes black when
I print them?
This is the problem of your printer driver. Please download a new printer
driver from Internet or contact your printer manufacturer for further
assistance.
Can I retrieve my incoming
fax history?
Yes. For the ．mailbox value added plan・, you can retrieve your incoming
fax document in http://www.zone1511.com. Please login the web and select
：Fax Tray；.
No fax history is provided for the basic service plan. Please contact your account executive to upgrade your plan.
I already have a fax number; can I use my own fax number for ZONE-F2E service?
You can forward your existing fax number to your new ZONE-F2E number. Once set, you can use your existing fax number to receive your fax by email. Please contact your telecom provider to arrange call forwarding.
My
fax is upside down. What can I do?
Open your TIF fax document by using ．Images for Windows・, then select
．Page・ > Rotate Page. You can simply select ．Rotate Left, Rotate Right
or Flip・ to adjust your fax document
.